If you connected the dongle before installing the drivers then you will need to go into your computer's 'Control Panel / Device Manager' and 'right click / Uninstall' the device. The dongle is connected to your computer, but the Deskey control panel is looking for a dongle on the network The first time you connected the dongle to your USB port you didn't complete the 'Found New Hardware Wizard' (if it appeared), so the drivers are not now installed correctly You plugged the dongle into your computer before installing the dongle drivers The dongle isn't connected to your computer The top reasons why you might get a 'Dongle Not Found' message are. There is usually a simple explanation and the solution should be quick and straightforward.
If you have just installed LSS and are experiencing problems accessing the dongle please call us.
Getting a 'dongle not found' message when running LSS? If you're encountering problems either installing or using the dongle then you've come to the right place.
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